F.A.Q
How much does shipping cost?
Shipping costs are calculated at checkout based on your destination country. For full details, please check our Shipping Policy.
Do I have to pay customs fees?
Depending on your country's regulations, customs duties or import taxes may apply to orders shipped outside the European Union. These charges are not included at checkout and are the customer's responsibility. If they are not paid and the parcel is returned to us, we refund your order minus the original shipping cost, which we already covered and which varies by destination country.
Can I add more charms to my bracelet later?
Currently, extra charms can be added only at our boutique in Rome, Via Urbana 122.
How long does delivery take?
Standard orders are delivered within 5-7 business days. Express shipping is available for urgent orders within 24-48 hours. For full details, please check our Shipping Policy.
Should I inspect my parcel when it arrives?
Yes, please check your parcel carefully at the moment of delivery. If the package looks damaged, tampered with, or lighter than expected, refuse the delivery or ask the courier to note the damage on the delivery slip before signing.
Once the parcel has been accepted at delivery, the seller cannot be held responsible for missing or damaged items reported afterwards. We will still review each case individually. Just write us at orders@paolinaroma.com.