Shipping policy

PROCESSING TIME

Once your order is confirmed, your personalised jewellery is handcrafted in our Rome workshop. Processing time is 7 to 10 business days.


ITALY

  • Shipping cost: € 6.00
  • Free shipping on orders of € 50.00 or more
  • Delivery time: 2-3 business days from dispatch

EUROPE

  • Shipping cost: € 10.00
  • Free shipping on orders of € 80.00 or more
  • Delivery time: 3-7 business days from dispatch

REST OF THE WORLD

  • Shipping cost: € 25.00
  • Free shipping on orders of € 250.00 or more
  • Delivery time: 3-10 business days from dispatch


All shipments include:

  • Full tracking with email updates
  • Protective packaging to ensure product integrity
  • Customer support via email or Instagram DM

Delivery times are estimates and may vary depending on destination, holidays, or circumstances beyond our control.

Once the order is handed over to the courier, it is under the carrier's responsibility. Paolina Roma is not liable for any delays, custom taxes, loss, or damage that may occur during transit.