From the moment we receive your order, preparation time ranges from 7 to a maximum of 10 working days.

Shipping costs are calculated at checkout based on your destination country.

Depending on your country's regulations, customs fees may apply. Any additional charges are the customer's responsibility.

Measurements are listed in each product's description.

Currently, individual charms cannot be purchased separately. However, you can enjoy the experience of creating your own customized piece.

Please contact our customer service at support@paolinaroma.com.

Odd-numbered charms: one central charm with others evenly spaced. Even-numbered charms: charms are positioned symmetrically without a central one.

All charms are placed at equal, standard distances.

Each piece is created with care, meeting our trusted design standards while thoughtfully balancing chain style and charm quantity

Any modification requests must be made within 48 hours of order confirmation. After that time, no further changes can be applied.

Currently, extra charms can be added only at our boutique in Rome, Via Urbana 122.

Unfortunately, customized and made-to-order products cannot be returned or exchanged.

Claims must be submitted within 14 days of receiving your order by writing to orders@paolinaroma.com. Claims made after 14 days may not be accepted.

All our products are made of stainless steel.

Our stainless-steel pieces are waterproof and durable. However, to maintain their shine, we recommend removing them before showering, swimming, or going to the beach! Avoid contact with perfumes or lotions. Skin pH may alter the natural color of the material; we cannot be held responsible for long-term changes.

All charms are made of stainless steel. Those with rhinestones are more delicate, so avoid accidental impacts. Always store your jewelry in the provided pouch.