Terms of service

Terms and Conditions of Service Paolina Roma REV. 04

Art. 1. Preamble "Capaca S.R.L.", with registered office at Piazza Lodovico Cerva 42/B, 00143 Rome, Italy, VAT no. 17794921001, hereinafter referred to simply as "Paolina Roma," offers products (artisanal jewelry, charms, and accessories) through e-commerce services in compliance with current laws and regulations. Except for special conditions offered to the User as provided in Art. 6 and/or by any subsequent regulatory provisions, these General Conditions of Sale, hereinafter referred to simply as "Conditions," shall be understood to prevail over any other agreement, arrangement, and/or convention entered into for any reason between Paolina Roma and the User, subject, in any case, to express acceptance by Paolina Roma. In the event of a discrepancy between the proposal formulated by the User and these General Conditions, the latter shall prevail.

Art. 2. Terms and Definitions For the purposes of these Conditions and the annexes, the following definitions shall be considered valid:

  • User Area: The section of the Site reserved for Users;

  • Consumer: A natural person who purchases goods for purposes not related to their professional activity, or who does not effect the purchase by indicating a VAT reference in the order form to Paolina Roma.

  • Products: Jewelry, charms, and accessories offered on the Site for purchase via e-commerce, thus excluding projects and other intellectual work services;

  • Service: The offer and sale of Products on the Site according to the terms and methods indicated in these Conditions;

  • Site: The website located at www.paolinaroma.com;

  • User: The legal or natural person who utilizes the Service following Registration or, in any case, through—directly or indirectly—the e-commerce page https://paolinaroma.com/account/login?return_url=%2Faccount or the "Cart" section;

  • Registration: Completion of the form present in the registration directory, followed by the assignment by Paolina Roma of a "User Code" and "User Name";

  • Proposal: The selection and insertion of Products into the "cart" directory and subsequent access to the User area and/or insertion of billing data, containing information relating to the selected Products and the conditions of sale;

  • Distributor: Paolina Roma or the legal or natural person who has availability of the Product(s) on its behalf.

  • Courier: The legal or natural person in charge of the physical delivery of the Products following the purchase made by the User.

Art. 3. Object of the Contract This sales contract, hereinafter referred to simply as the "Contract," shall be deemed concluded between the User and Paolina Roma, hereinafter referred to simply as "the Parties" or "the Party."

Art. 4. Availability of Products The User may purchase only those products currently present on the Site. However, the Proposal shall be subject to acceptance by Paolina Roma as indicated in Art. 5. Such acceptance may occur automatically via the Site (following the sending of confirmation via email) and shall in any case be subject to the actual availability of the products. The mere indication of availability on the website is intended solely as indicative and subject to actual verification by Paolina Roma, without prejudice in any case to the right of immediate refund in the event of an erroneous indication of availability and collection of payment.

Art. 5. Acceptance of Order/Conclusion of Contract The Contract shall be perfected through the following phases:

  1. By sending the Proposal through the selection of the "complete purchase" button on the page https://paolinaroma.com/checkout/, the User transmits to Paolina Roma a proposal to purchase the selected Product(s). The sending of the Proposal shall constitute consent pursuant to law to receive subsequent communications from Paolina Roma, described herein, aimed exclusively at the conclusion and execution of the Contract. Upon sending the proposal, the User must accept these General Conditions; failure to accept entails the impossibility of proceeding with the purchase, unless a different agreement is separately reached with Paolina Roma outside the website.

  2. Paolina Roma shall communicate to the User via email (previously selected during the checkout phase) the receipt and acceptance of the Proposal, assigning an 'Order Number' which must be used in any further communication with Paolina Roma.

  3. Following receipt of the confirmation email, subject in any case to the successful completion of payment according to the payment data entered during registration, the sales order shall be deemed accepted and the Contract concluded. In any case, Paolina Roma will verify the actual availability of the Product(s) at its own warehouse or that of the Distributor and/or any variation in the price of the Product. In case of unavailability and/or variations in the final price, Paolina Roma will communicate the impossibility of proceeding with the conclusion of the contract—with consequent revocation/refund of any payment already collected—and/or the modification of the Proposal. In these cases, Paolina Roma may communicate a new offer to the User which shall have the value of a counter-proposal.

  4. If the Proposal is accepted, Paolina Roma will send an email confirming the conclusion of the Contract. Conversely, in the case of a counter-proposal by Paolina Roma, the Contract shall be deemed concluded at the moment the User communicates their acceptance.

  5. At the time of the Proposal, the User must strictly authorize the payment using one of the various methods indicated in Art. 7.

  6. Following the completed payment and the conclusion of the Contract, Paolina Roma shall proceed to deliver the Product(s) in the manners and within the shipping and return terms attached sub. A.

Art. 6. Commercial Promotions and Resale Paolina Roma shall regulate from time to time any initiative of a promotional nature, by way of example but not limited to: discounts, points collection, prizes. Such promotions shall in any case always have a strictly personal value for the single User and shall not be transferable. In the case of professional buyers, resale of the products is permitted subject to prior advance notice, under the exclusive responsibility of the buyer themselves and in any case for a final price not lower than that indicated pro tempore on its website by Paolina Roma.

Art. 7. Payment The price of the Product(s) must be paid by the User by choosing one of the following methods:

  • Credit Card. The User may utilize the service offered by the service provider (e.g., Visa, Mastercard, Maestro, Amex): they must connect, following the instructions on the Site, to the secure circuit of the service provider which autonomously and exclusively guarantees the confidentiality of data and the security and efficiency of transactions. The User will enter credit card data directly on the server managed and guaranteed directly by the service provider. The User must therefore accept the general contractual conditions prepared by said service provider in order to access the service. Paolina Roma is not responsible for any damages deriving to the User from the use of the service.

  • PayPal®. The User must effect payment through the platform offered by PayPal® and available at the site https://www.paypal.com/it/home. Paolina Roma declares that it adheres to PayPal®'s sales conditions as a user of the service itself. Paolina Roma is not responsible for any damages deriving to the User from the use of PayPal® services.

  • Bank Transfer. To effect payment via the bank transfer method, the User must pay in cash via payment order from their bank to that of Paolina Roma, according to the instructions provided during the purchase phase. Payment via bank transfer shall be deemed effected only and exclusively on the date of actual crediting of the sums to the current account indicated by Paolina Roma.

In no case does Paolina Roma have availability of the User's banking and/or payment data, who remains—together with the payment system provider—the sole party responsible for the security and processing of such data.

Art. 8. Delivery and Right of Withdrawal (User-Consumer) and Return Conditions The contractual conditions for the matters indicated in the heading are attached sub. A. The annex constitutes an integral and essential part of the Contract and General Conditions and is made available to the user on the Site by clicking here and/or during the purchase phase.

Art. 9. Warranties All Products sold by Paolina Roma are guaranteed regarding their safety for human health and for aesthetic and material conformity to what is indicated on the Site. To take advantage of the warranty, the User must retain the invoice or delivery note received enclosed with the purchased Product. Any imperfections and slight aesthetic defects are to be considered a normal consequence of the artisanal nature of the Product and do not give the right to invoke the Warranty.

Art. 10. Limitations of Liability Any statutory warranties and compensations for Product defects are intended in any case limited to 100% of the purchase price of the defective Product. Any right of the User to damages or indemnity is excluded, as well as any contractual or extra-contractual liability, for direct or indirect damages to persons and/or property caused by a use of the Product(s) subject to the Contract not in conformity, except as provided by Art. 1229 of the Italian Civil Code. Paolina Roma shall not be responsible regarding defects of conformity of the Product if the same is used in a manner different from that indicated and/or communicated by Paolina Roma.

Art. 11. Force Majeure Paolina Roma shall be released from the obligation of fulfillment and execution of this Contract for causes of force majeure, temporary or definitive, such as (by way of example and not limitation) epidemics, strikes, arrests or accidents, fires, regulatory changes and acts of the Authority, and for any other cause occurring outside the control of Paolina Roma and not attributable to it, even if pre-existing, which prevents or aggravates the total or partial execution of this Contract.

Art. 12. Best Efforts The Parties undertake to execute this Contract in good faith and to fulfill or ensure the fulfillment in good faith of the obligations established herein, and to draft and deliver any document or instrument or to perform any act that is reasonably necessary for the purposes of this Contract, even if such instruments and such actions are not the object of specific obligation imposed by this Contract.

Art. 13. Binding Effect This Contract shall be binding for the Parties and for their respective legal representatives, successors, and any assignees.

Art. 14. Non-Waiver The waiver of the exercise of a right arising from this Contract may be effected only by written act signed by the Party against whom the waiver is to have effect, this also being understood to include communications via email. The failure to exercise, or the waiver of the exercise, or a partial and isolated exercise of any right arising from this Contract, shall not be considered in any way as acquiescence, nor may it condition in any way the exercise of such right or of any other right arising from this Contract, or the right to demand the fulfillment of obligations incumbent upon the other Party, it being understood, unless otherwise provided by this Contract, that the rights and remedies arising herein are cumulative and not exclusive of one another.

Art. 15. Communications All necessary communications, authorizations, applications, and requests permitted or imposed on a Party pursuant to the provisions of this Contract must be made by email or by registered mail respectively to the addresses and/or numbers indicated by the User in the Proposal and by Paolina Roma at the following addresses: Mail: Piazza Lodovico Cerva 42/B, 00143 Rome, Italy; E-mail: info@paolinaroma.com; or to any other address or number that Paolina Roma shall communicate to the User.

Art. 16. Privacy Pursuant to the law containing provisions for the protection of persons and other subjects regarding the processing of personal data, the data provided by the User may be processed, directly or also through third parties, as well as to comply with obligations provided by law, by a regulation, or by EU legislation and in particular to fully execute all contractual obligations. The processing of the User's personal data will take place using paper or electronic and/or telematic supports, also by third parties for whom knowledge of your personal data is necessary or in any case functional to the performance of our Company's activity; in any case, the processing will take place with methods suitable to guarantee its security and confidentiality. The User has the right and is required to consult, prior to registration and/or during the purchase phase, the updated privacy and cookie policy available on the Site https://paolinaroma.com/policies/privacy-policy.

Art. 17. Applicable Law This Contract is governed by Italian Law and interpreted in accordance with the same.

Art. 18. Competent Jurisdiction In the case of the User-Consumer, for all disputes deriving from this Contract, including those relating to its validity, interpretation, execution, and termination, the mandatory territorial jurisdiction is that of the judge of the place of residence or domicile of the consumer, if located within the territory of the State. In cases not contemplated by the preceding paragraph, all disputes deriving from this Contract, including those relating to its validity, interpretation, execution, and termination, shall be the exclusive competence of the Judicial Authority of Rome, also for any guarantee actions, damages, or, in general, relating to payments.

Rev. 06 dated October 11, 2025